Privacy Policy

Information we collect

When you fill out a form on our site (a quote request, contact, wholesale inquiry, or our homepage quiz), we collect the information you provide. That typically includes your name, phone number, email address, the equipment or service you are interested in, and any message you send us. We also collect basic usage data through standard web analytics, such as the pages you view and general device and location information.

How we use your information

We use the information you give us to:

• Respond to your inquiries and prepare quotes.
• Schedule showroom visits, deliveries, and service.
• Send you updates about availability, your order, and delivery.
• Improve our website and customer service.

Text messaging (SMS)

When you provide your mobile phone number and check the SMS consent box on one of our forms, you agree that we may send you text (SMS or MMS) messages about your inquiries, quotes, appointments, and order and delivery updates. These are customer-care messages related to your request. We do not send promotional or marketing text messages. Message frequency varies. Message and data rates may apply, depending on your mobile plan. Consent to receive texts is not a condition of any purchase.

You can opt out of text messages at any time by replying STOP to any message we send. For help, reply HELP or contact us using the details below. We do not sell or share your mobile phone number with unaffiliated third parties for their own marketing purposes.

Cookies and analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site so we can improve it. You can control cookies through your browser settings.

How we share information

We do not sell your personal information. We share it only with the service providers that help us run our business, such as our website host, our customer relationship management (CRM) system, and our analytics provider, and only so they can perform services for us. We may also disclose information if required by law. As noted above, we do not share your mobile number with third parties for their marketing.

How we protect your information

We use industry-standard safeguards to protect the information you share with us. Our website is served over an encrypted (HTTPS/TLS) connection, form submissions are transmitted securely to our customer relationship management system, and access to customer information is limited to the staff and service providers who need it to respond to you. No method of transmission or storage is completely secure, but we work to protect your information and review our practices as our tools change.

Data retention

We keep the information you provide for as long as needed to serve you and to meet our legal and business requirements. You may ask us to delete your information by contacting us.

Your choices

You can opt out of text messages by replying STOP, unsubscribe from emails using the link in any email, or ask us to update or delete your information by contacting us. These choices will not affect your ability to buy from us.

Children's privacy

Our site is not directed to children under 16, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

Questions about this policy? Reach us at (888) 570-4944, magic@totalfitnessoutlet.com, or 871 E Main St, Purcellville, VA 20132.